About Us
KoolSiln Brand Story
Koolsiln started from mobile air conditioners, placing a strong emphasis on innovation and quality. Koolsiln brand’s products are designed to bring coolness and comfort, enhancing the sense of coziness in life. We firmly believe that a cool and comfortable lifestyle can be easily accessible. Koolsiln brings refreshment and relief to daily life through outstanding product performance and top - notch service, ensuring that you enjoy a cool and carefree life.
Koolsiln makes it easier to enjoy a cool life.
Customer Service
● 30-days money-back guarantee for ANY reason
If you are not fully satisfied with your purchase experience within 30 days, we are happy to help with a refund. You can get a partial refund (minus the original order shipping fee & return shipping fee and 10% platform handling fee).
● 1-year warranty for quality-related issues
If your product has a manufacturer defect, we would like to improve your experience by offering a replacement or full refund. For a minimum of 365 days after the purchase date, we promise to cover any manufacturer defects your product may have.
Reminder:
●Get 12 Months Warranty: When you register your Koolsiln product, you automatically get a 12-month limited manufacturer's warranty.
● Please be sure to use your product as directed.
● This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or any other use in which the product is not intended for.
DOES NOT apply to the following:
● Damage due to abuse, accident, alteration, misuse, tampering or vandalism
● Improper or inadequate maintenance
● Damage in return transit
● Unsupervised use by children under 18 years of age
Contact us:
If you have any questions about your purchase, please feel free to reach us at support@koolsiln.net, we are happy to help you and get back to you with a satisfactory solution.